Free delivery worldwide

FAQ


What is My Pet Poster® ?
My Pet Poster® offers personalized one-of-a-kind posters of pets. With a minimalist and Scandinavian touch, the posters are perfect as a timeless interior piece in your home or as a personal gift.  

How does it work?
Choose a generic illustration of the pet you would like us to create a poster of, e.g. Labrador retriever. Fill in the pets name, date of birth, breed (if mixed), and most important its personality in one or two sentences.  From the moment you place your order, we’ll customize the poster, print it in Stockholm, Sweden and ship it to you. 

I can’t find the pet or breed I am looking for, when will it be launched?
We are launching illustrations of new pets and breeds every week. Please feel free to help us prioritize the pet or breed you are looking for and we’ll do our best to illustrate it as soon as we can. Let us know by clicking here.

In what size does My Pet Poster® come?
50 x 70 centimetres (19,7 x 27,5 in)
30 x 40 centimetres (11 x 17 in)

What languages can be used in the poster?
You can use your own preferred language. Please keep in mind that you always need to double check your own text since we are not responsible to correct your spelling mistakes.

Is a frame included?
No frame is included with the poster at the moment.

On what kind of paper is the poster printed?
200 gram/m2 Premium Matte Paper. 

Can I return my poster?
Since each poster is customized and made by order, unfortunately it is not possible to make a refund.

I’ve made a mistake in my order, can I change it?
The poster will be customized and printed 2 hours after payment. Please contact us at info@mypetposter.se  within two hours and we will help you. 

What is the estimated delivery time?
2 - 5 working days within Sweden and 5 - 10 working days worldwide. However, please notice that your country's customs duty can delay the delivery. 

Do you ship to my country and how much does the shipping cost?
We ship worldwide for free. Please note that depending on which country you order to, an additional customs import duty can be charged to your package.

Which payment methods are available?
Accepted payment methods: Visa, MasterCard, American Express.

How do you make the illustrations? 
All our posters are hand illustrated by Josefine Wikström Nilsson, founder of My Pet Poster®. When we have your pets personal information, we customize your poster digitally and print it in Stockholm, Sweden. 

If I should have tributes, questions or a complaints? 
Please contact us at info@mypetposter.se.